09vet Privacy Policy

1 Introduction

09vet is an online gaming and betting platform operated for players in Bangladesh. We place the highest priority on protecting our members' information. This Privacy Policy describes what types of information we collect, how that information is used, with whom it may be shared, and what rights you have.

Please read this Policy carefully before accessing or using our platform. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.

2 Information We Collect

09vet may collect your information in various ways. The categories of information collected are listed below:

2.1 Information You Provide Directly:

• Full name and date of birth
• Email address
• Residential address
• National ID or passport number (for age verification and identity confirmation)
• Financial transaction details (related to bKash, Nagad, Rocket, Upay or bank transfers)
• Deposit and withdrawal history

2.2 Automatically Collected Information:

• IP address and device identity
• Browser type and operating system
• Cookies and session data
• Platform activity logs (login times, game play history, bet history)
• Location data (approximate, IP-based)

2.3 Information Collected from Third Parties:

• Transaction verification information from payment providers
• Information from fraud prevention services
• Information from KYC providers for age and identity verification

3 Purpose of Using Your Information

09vet uses your information for the following legitimate purposes:

• Account Management: To create, verify and maintain your account.
• Service Delivery: To provide gaming and betting services smoothly.
• Financial Transactions: To process deposits and withdrawals.
• Age Verification: To confirm that you are over 21 years of age.
• Security and Fraud Prevention: To protect accounts and identify irregularities.
• Responsible Gaming: To identify problematic behaviour and provide support.
• Customer Support: To handle your requests, complaints and issues.
• Legal Compliance: To comply with applicable laws and regulations.
• Marketing: To send promotional information and offers, subject to your consent.
• Analytics and Improvement: To improve the quality of our platform and services.

4 Sharing Your Information

09vet does not sell your personal information to third parties. However, information may be shared in the following circumstances:

4.1 Service Providers: Payment processors (bKash, Nagad, Rocket, Upay, etc.), identity verification services, technology and hosting partners, and customer support tool providers may receive information to the extent necessary.

4.2 Legal Requirements: We will disclose information when required to do so under a court order, regulatory directive, or applicable law.

4.3 Fraud Prevention: Information may be shared with relevant authorities to comply with anti-money laundering (AML) rules.

4.4 Business Transfers: In the event of a company merger or acquisition, information may be transferred to the new authority and you will be notified in advance.

5 Cookies and Tracking Technologies

The 09vet website uses cookies and similar technologies. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Necessary for the core functionality of the platform — these cannot be disabled.
• Functional Cookies: Help remember your preferences and settings.
• Analytical Cookies: Used to monitor and improve website usage.
• Marketing Cookies: Used to display ads based on your interests (subject to your consent).

You can control or delete cookies through your browser settings. However, disabling cookies may limit some features.

6 Data Protection and Security

09vet applies industry-standard security measures to protect your information:

• SSL Encryption: All data transferred between your browser and our servers is encrypted.
• Secure Data Storage: Your information is stored on secured servers.
• Access Control: Only authorised staff have access to your information.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Authentication: An additional security layer to protect your account.

Please note that no method of data transmission over the internet is completely secure. Although we make every effort, we cannot guarantee absolute security. Keep your password confidential and avoid logging in from unfamiliar devices.

7 Data Retention Period

09vet retains your information according to the following policy:

• All information is retained while your account is active.
• After an account is closed, information may be retained for a specified period to fulfil legal obligations.
• Financial transaction records are retained for as long as required under anti-money laundering regulations.
• Information for marketing purposes will only be used until you withdraw your consent.
• Once the need has passed, information is securely deleted or anonymised.

8 Your Rights

As a member of the 09vet platform, you have the following rights regarding your information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to have incorrect or incomplete information corrected.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that use of your information be limited for specific purposes.
• Right to Portability: The right to receive your information in a structured, readable format.
• Right to Object: The right to object to the use of your information for marketing and profiling purposes.
• Withdrawal of Consent: The right to withdraw consent to marketing communications at any time.

To exercise these rights, contact us at [email protected] or notify our support team via live chat.

9 International Data Transfers

09vet's servers and third-party service providers may be located in various countries. If your information is transferred internationally, we ensure that such transfers are carried out with appropriate safeguards. We use industry-standard contractual arrangements for data protection.

10 Protection of Minors

09vet provides services only to persons aged 21 or over. We do not knowingly collect personal information from minors. If we become aware that a minor has registered on our platform, that account will be closed immediately and all associated information will be deleted.

If a parent or guardian suspects that their child is using our platform, please contact us immediately.

11 Policy Changes and Updates

09vet reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will:

• Publish a clear notice on the website.
• Send a notification of the changes to the registered email address.
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy.

12 Contact Us

For any questions, concerns or requests regarding your rights under this Privacy Policy, please contact us: